My visit to UMHS Revenue Cycle Operations: On the backlines, key to frontline service

Yesterday, I had an opportunity to visit the KMS building and tour our UMHS Revenue Cycle Operations unit. I met members of the team and saw their work in action – including the billing side of MiChart. Even though this is the often unsung business side of health care operations, it is an incredibly important way that we achieve many of our clinical strategic goals. The work of these and all Finance employees has significant implications for achieving the ideal patient care experience. Impressively, many of the teams are applying “lean in daily work” and Michigan Quality System processes to improve flow and reduce unnecessary steps in their processes, as well as improve the billing experience for payers and patients alike. It is challenging work, and I am truly grateful for their diligence and dedication. Below are some photos from my visit that highlight their lean work. Enjoy!

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